Refund policy

At Iskomart, we aim to provide high-quality dental instruments, materials, and equipment to dental professionals worldwide. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

Returns

We accept returns under the following conditions:

  • The item must be unused and in its original condition

  • The item must be returned in original packaging

  • A return request must be made within 3-4 days of delivery

To request a return, please contact our support team with your order number and reason for return.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of receiving the product.

When contacting us, please provide:

  • Your order number

  • Photos of the product

  • A brief description of the issue

After reviewing your request, we will arrange a replacement or refund where applicable.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned, including:

  • Used dental instruments

  • Opened dental materials

  • Sterilized or modified products

Products sold by Iskomart are intended for professional dental use, therefore returned items must remain unused and in resellable condition.

Refunds

Once the returned item is received and inspected, we will notify you regarding the approval of your refund.

If approved:

  • The refund will be issued to the original payment method

  • Refund processing may take 3–5 business days, depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect.

We recommend using a trackable shipping service when returning items.

International Orders

Since Iskomart serves international customers, buyers are responsible for any:

  • Customs duties

  • Import taxes

  • Local fees required by their country

These charges are determined by the destination country's customs authorities.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Website: www.iskomart.com
Email: iskomartofficial@gmail.com
WhatsApp: +91 8360820475